The new World of Hyatt program just launched yesterday which means I am a newly minted Hyatt Globalist! I wondered what, if any, noticeable changes I would find with my most frequent Hyatt so I got a quick stay in to see what might be different as to my treatment (as a top-tier elite and frequent guest) and how updated the staff members were on the new program.
My First Hotel Stay as a Hyatt Globalist
To recap quickly, here are some of the benefits of a Hyatt Globalist when staying at a Hyatt property (bolding mine to indicate a change from Diamond):
- Stay connected with complimentary premium Internet where available
- Quench your thirst with a bottle of water daily
- Enjoy an upgraded room based on availability at check-in, up to standard suites
- Expedite check-in at a dedicated area reserved for elite members
- Extend your stay until 4:00 PM upon request (subject to availability at some locations)
- Enjoy complimentary parking on free night awards (available where parking can be charged to your room)
- Relax in the Club lounge with continental breakfast and evening hors d’oeuvres daily. Or, enjoy complimentary full breakfast daily for each registered guest (up to 2 adults and 2 children) at Hyatt hotels and resorts without a Club lounge.
- Receive priority access to available rooms when checking in early
- Enjoy waived resort fees on free night awards and eligible rates
Hyatt Globalist Check-In
To begin, check-in was as quick and painless as ever at the Hyatt Regency Thessaloniki. I was given the key to my suite and waited on very quickly. This is actually no different than usual as they always upgrade me to a suite here and this time was no exception, though they did note that it was nice that Globalist members are always upgraded to suites at check-in, depending on availability. In fact, I was given my “normal” suite so that was nice.Same Treatment (which is a positive)
Here was something that many people were not happy about. The old system as a Diamond member would allow up to 4 people to enjoy a complimentary breakfast. The new Globalist status limits that to 2 adults and 2 children, not 4 adults.This particular hotel always gives my whole family free breakfast anyway and this has not changed under the new rules either (granted, we have 2 small children out of our 4 but still, very nice of them).Just be aware of that limit on the number of adults, especially when it comes to what age the property identifies one as an adult!Same Treatment (another positive)
Staff Knowledge of World of Hyatt
There were a few stacks of pamphelts out on the check-in desk to inform guests about the new World of Hyatt program. I had a chance to chat with a few of the agents and all of them were very familiar with the new rules and system. I would have expected that for US and bigger city locations but was not sure of how informed some of the other properties would be. I am happy to say they were very knowledgeable and actually quite excited about the new program.
Sadly, one of the casualties of the World of Hyatt program was the Diamond welcome amenity that was either a local treat of some kind or 1,000/500 points. I always took the points and was able to pick up at least 25,000 extra points a year like this. Of course, there was no choice of an amenity given, though the hotel did do their usual of putting a large bottle of water and a fresh selection of fruit in my room.
Admittedly, there was not much that was different with this stay as a Hyatt Globalist. Much of that is likely due to the fact that I am quite a frequent guest at this property but it was still nice to see that the staff had been well-educated on the new World of Hyatt program.I look forward to trying out the suite upgrade at check-in on my next Hyatt visit in a different city to see how that is handled. For now, I am pleased that my most-frequented Hyatt is still as great as ever and everything (except my Diamond amenity, sniff, sniff) has stayed the same.When is your first Hyatt Globalist stay?