What Hyatt Is Doing with the COVID-19 Situation – For Elites and for Reservations

With COVID-19, as the coronavirus is now know as, continuing to make its way to new countries, travel companies are taking further measures to deal with it for their members. Here is Hyatt’s latest move for countries affected by the COVID-19.

Hyatt’s Moves for the COVID-19 Virus

News for Reservations/Members in Greater China, South Korea, Japan, and Italy

With Italy and South Korea experiencing more cases of COVID-19, they are now on lists like this so if you are a member living in one of these countries or traveling to one of these countries, here is what Hyatt will do for you:

• For those with reservations at Hyatt hotels in Greater China, South Korea, Japan and Italy, Hyatt is waiving any cancellation fees for stays in those countries through March 31, 2020
• For guests that reside in those countries, cancellation fees are waived for reservations at any Hyatt worldwide

While it has been known about China for a while, Italy making the list should be something that could bring relief to some who have planned for a vacation there. With the peak season coming around the corner, many have reservations there beyond March 31. At this time, the cancellation fees only apply to reservations through March 31 (though, that may be updated if the situations worsen).

To Cancel Your Reservations

For guests who booked via Hyatt official channels, please contact your nearest Hyatt Global Contact Center or reach us via WeChat (WeChat ID: HyattHotels).

For bookings made via online travel agents or other third parties, please contact your booking provider for information on their policies and for assistance.

News for Hyatt Elite members

For Hyatt members that reside in the Asia Pacific region, Hyatt will be extending elite status for those members to expire in February 28, 2022 instead of February 28, 2021. Here are the details on that:

• Qualifying World of Hyatt Discoverist, Explorist and Globalist members will now have a new tier expiration of February 28, 2022 – rather than February 28, 2021 – to maintain their elite tier status and benefits.
• Currently valid Suite Upgrade Awards, Club Access Awards and Free Night Awards that expire in 2020 for qualifying members will be extended through December 31, 2021.

Hyatt is also evaluating tier and benefit extensions for any members who have frequent travel to the Asia Pacific region. More will be available on this later.

This is a good move by Hyatt as many members have had their travel disrupted due to COVID-19. Of course, more information will be available if the situation changes or spreads to other countries.