Travel News

Now You Can Trade Your Ticket for a Turkish Airlines Voucher with Extra 15% Value

Written by Charlie

Now, you can trade your Turkish Airlines ticket in for a Turkish Airlines voucher PLUS 15% more in value! This can be a great way to secure more travel later.

With many airlines playing hard-to-get with cash refunds on canceled flights, some airlines have created some intriguing options to keep people from asking for refunds. Turkish Airlines has definitely been one of the best at this with various options and now is a really great option – available once again.

Turkish Airlines Ticket Into Airline Voucher Plus 15%

This was actually an option by phone back in March (which seems really long ago now!) but they had taken it away for a while. So, the options available to those who had canceled tickets were:

  • Convert ticket into miles at a rate of 1,000 miles per €10 value of ticket
  • Change the ticket for no fee or fare increase
  • Convert to an Open Ticket that allows flight to any city in the region with no fare increase or change fee
  • Cash refund up to 60 days after flight operations begin again

While the cash option is preferable for many, having an Open Ticket option was great if you were flying someplace that had originally been cheap. With this, you can fly to any other city in the region without any increase at all. Even more intriguing was the mile conversion. If that works for you, a €450 economy ticket would convert to 45,000 miles – or enough miles for a one way business class ticket between the US and Europe.

Our family had a big trip between the US and Europe and back earlier this month – obviously, we did not take that trip! So, we had been considering our options. Today, I was checking again and noticed they put the voucher option up. I quickly took advantage of this one! Getting an extra 15% value is going to be huge and give us almost enough credit for another family trip to Europe!

What You Need to do for a Turkish Airlines Voucher

Here is what you need to know:

  • Go to this link to get started
  • Enter your confirmation number/ticket number and other information
  • Receive an e-mail and text message with your reference number
  • Wait 7 days (if you did this for yourself) and if the flights are wholly on Turkish
    • Longer waits if you are requesting for someone else or flying other airlines in conjunction with Turkish

That’s it! If you think you may fly with Turkish Airlines in the future and if you did not get a killer deal on your current ticket, this option could be very helpful. But, if you have a very cheap ticket right now, you may be better off going with the Open Ticket option.

One thing I do not know yet is how long the voucher is good for. When I hear from them, I will update this. For us, it doesn’t really matter as the voucher would be good for at least one year and we ill be using it later this year.

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About the author


Charlie has been an avid traveler and runner for many years. He has run in marathons around the world for less than it would cost to travel to the next town - all as a result of collecting and using miles and points. Over the years, he has flown hundreds of thousands of miles and collected millions of miles and points.
Now he uses this experience and knowledge to help others through Running with Miles.


  • hallo! I copy-paste mesage that I received from Turkish airlines and it refers to validity of voucher as refound option

    Hello, you can use the traveler’s check (voucher);

    For ticket purchases, changes, extra baggage, exit seat and extra legroom seat purchases with Turkish Airlines,

    Upgrades on Turkish Airlines flights,

    Flights with other Star Alliance members,

    Your check is valid up to 1 year after the date it was issued. The amount can be used to cover the entire ticket one time. If the ticket amount is less than the voucher, it can be used in pieces.

    • That is not very satisfactory if you purchased your ticket in January 2020 for a trip in September 2020. It means you must travel by January 2021. With Corona virus ongoing the travel window would be very short. Do you think there is a way to get the voucher use period extended?

        • Sorry meant to say ticket was “ issued” in January 2020 for a trip in September 2020. That means the voucher is good until January 2021. The travel is to Turkey and Central Asia. That gives us 8 1/2 months from today. Part of that will be in winter weather (Nov.-Jan.) when travel to Turkey is not viable. So now we’re down to 6 months and with Covid it is unlikely that travel
          to that area will be allowed during this window. I think the voucher use, under the current travel restrictions, should be extended.

  • Hi, Can i ask on how to redeem this voucher and buy the ticket? I’ve been given the confirmation of the amount for the ticket compensations via email but it is rather confusing. There’s no guideline to how I am going to use it in the future. Also, i phoned up the call centre and the lady told me that it needs to be done via phone or email. Let me know your rebooking experience.

  • Hello – For the miles refund option – can the miles be credited on your existing account with a star alliance partner or do you need a Turkish airline miles account ? Thanks!

  • I receive social security And I haven’t got mind yet do I need to do anything special because they been as though we already have bank accounts that it will go right in to the bank because I have a bank account with Social security

    • You should not have to do a thing. As long as you are not claimed as a dependent by anyone, you should get the payment and it should go to your bank account.

  • Hi Charlie,

    Which is better, to elect to receive my refund in Miles & Smiles , or to elect the voucher plus 15%?

    • I would say it depends on the amount and if you think you will use them sometime this year. TK does pass on fuel surcharges so you will need to pay those but this can be a great way to turn an economy ticket into a business class one while spending a little bit extra for the taxes and then more for fuel surcharges (depending on who you end up flying with).
      I wrestled with it until they offered the voucher again. For us, it was best since the miles would have been put into each person’s own account in my family and that would have meant we would have gotten less value out of them since it was essentially enough for one way in business and one way in economy in each account. With the voucher, we can do the same thing and not have to worry about award availability.

      • Hi Charlie,

        Actually, the Miles& Smiles option sounds too good to be true. I had purchased a round trip Business Class ticket for $3,750. Turkish is offering us 347,100 miles in lieu of a cash refund. If I can “buy with miles” a round-trip Business Class ticket from the USA to Europe for 90,000 miles, that’s more than 3 round trip tickets. Is this possible or am I doing the math incorrectly?

  • Thanks for this posting. It is just what I’m looking for.
    We have flights booked one-way coach (2 pax) from Hanoi to Cancun via IST for the 28th of May. I seriously doubt that they will be flying this route if and when they start flying on the 28th but I booked it because it avoids stops in Canada or the U.S. Just has a “tech stop” (fuel) in Mexico City. It does have a 15 hour layover in Istanbul but we can hotel it air side there. All in all not a bad way to get home but I wouldn’t call it a “super deal” @ US $1683. That’s over $2400 Canadian dollars. Ouch.
    If this flight is not operating on the ticketed date, how long do you think it will take Turkish Airlines to inform us? Our Vietnam visa will expire on the 30th and we also will have to book a local flight to reach Hanoi to catch this flight.
    In your opinion, would we be better off just to cancel this itinerary and receive a voucher for later use when we know the flight is operating? Thanks

  • HI,
    I filled that form, Create refund vith a voucher 9 days ago in my behalf. I got automated message saying:

    Dear Customer,

    We have recorded your feedback under the reference number TK-362*** If it is 48 hours or less to your flight, we suggest you to call our call center number 444 0 849.

    Our target is to complete our investigations and evaluations related to your feedback and reply to you within

    7 days if you have applied on your own behalf for your travel with Turkish Airlines,
    14 days if you have provided the feedback on behalf of another passenger you are authorized to represent, due to the transaction processes,
    14 days if you have provided the feedback for your travel with the airline company with which we have an agreement, due to the investigation processes.

    We would like to remind you that you can receive information anytime by using your reference number on our website, call center, and social media accounts in this process.

    Turkish Airlines, Inc.
    Customer Contact Center

    Note: This is an automatic message. Please do not reply.

    I haven’t heard from them, although they are saying they will get in touch in 7 days. It is really frustrating because I wasn’t able to contact any of their bussinises in my country. Did any of you had this proceadure, how long did you waited? The ticket was 1080euros and I wonder will i be able to get any refund. After this I’ll never fly with them again. If any of you have some contact like email that they actualy reply to, please post it in reply.

    • I had filled out the form with more questions (because I wanted to know more for the blog before accepting the vouchers). It took almost two weeks and I just now got a reply to that. So, it could definitely take longer than it was supposed to – hopefully you will get something next week!

  • Dear N……
    First of all, we are sorry for the inconveniences caused by the Coronavirus.

    In line with your feedback, we would like to inform you that we cannot meet your voucher refund request.

    However, we are applying Zero Change Fee and Change to Open Ticket policies for domestic and international flights, so that you can plan your travel with more flexibility, comfort and peace of mind.

    Please note that these adhibitions are provided only for once and you need to cancel your flights (leaving the ticket open) until your scheduled flight time. In this context, the entire trip must be completed by February 28th 2021, and if you make your trip after February 28th 2021, your existing fare conditions will apply. Also, we would like to emphasize that you cannot enjoy these rights if you go no-show.

    For the necessary transactions, you can contact our call centers, sales offices or the travel agency from which you purchased your ticket. You can learn detailed information on:

    Sincerely yours,

    Gizem S.
    Customer Representative

    Customer Contact Center

    “You may contact with us regarding our response via clicking here and creating a new feedback. If you reply this e-mail, your response will not be received.”

    They refused my voucher request :O
    And I cant fly before july next year. What am I supoose to do now? I am so angry

    • I have had exactly the same response, a total refusal to issue the advertised vouche; I haven’t cancelled my flight.
      They have given me the same options as you, stating that although my flight times have changed, they are still flying that day. This is all despite UK Government issuing strict travel advice and Turkey have mandatory 14 day quarantine, and mine is a three day layover in Istanbul, before onward travel. It’s a journey that is impossible to complete, so one might have thought a bit for flexibility from Turkish Airlines.

  • Thanks for this very helpful trail. I was told yesterday by the Call Centre that my flight was cancelled. Today when I called to ask questions about the voucher system they told me it was not cancelled. He also said that if I get a voucher the flights had to be completed within a 12 month period. Since I would be putting my trip back one year, if I have a voucher that expires say end May 2021, I cannot use it for my flights Jun-Sept 2021. Is this correct do you know? He sounded pretty confused to me!

    • Hi, Rod – That is true, you have 12 months from when the voucher is issued. If you opt for the other options of the Open Ticket, you can use that until December 2021! Plus, there will be no increase in fare or change fees and you can pick an origination city within the same country and a destination city within the same region – not limited to the original itinerary!

  • How long does it take to process the voucher? I requested mine a week ago and still haven’t seen anything..

  • Hi,I contacted Turkish Airlines on 28th April and requested a full refund as of to date no refund, do you know how long is the refund procedure, the flight was for the 11th May.

  • I have my flight on June 31, the reservation was made through Vayama. I’ve sent multiple requests to TA to switch to “Open Ticket” and they always respond I need to contact Vayama. Vayama tells some bullshit about “last flight date is Jan 2020” and then stopped to respond.
    So I called TA and got an “Open Ticket” switch. But I can’t set a new date without an angency, I need to call 3-5 days before a flight. What are the chances there will be open seats 3-4 days before a flight?

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