This is something that is very annoying and has been happening to me for a while. An airline website should be something that allows you to purchase travel and not limit you when you are traveling outside of the US.
Problems Accessing Southwest.com Internationally
Yet that is exactly what is happening with Southwest.com. As someone who blogs about miles, points, and travel, I routinely check the various airline sites for news and deals. But, for the last few weeks, I have not been able to access Southwest.com from Greece. Fortunately, I have a VPN so I will turn that on from a US server and try again. Then it will work. But, it has not worked anywhere around Greece from multiple devices and networks. It is also not just Greece as Southwest said they knew about the problem and I was on a foreign VPN and could not access it as well (I cannot remember which country it was right now).
Here is what they said when I tweeted about it 3 weeks ago:
@runwithmiles Thanks for the heads up, Charlie. We are aware of the issues with international access, and we’re working on a fix. ^AB
— Southwest Airlines (@SouthwestAir) May 20, 2016
What To Do
After a while and still not able to access it, I tweeted them again and they said they did not have a date for the resolution of the problem. They said to call 800-435-9792 for any help.
The problem is, I don’t want to call and have to go through searching for sales and reservation information on the phone! That is the convenience of having a website. But, for someone who is traveling in an affected country by this, your only options are to call (hopefully with an internet service or expect big cell bills) or use a VPN (if you have one).
If you are traveling and need to get something done on Southwest, consider giving them a call or sign up for a free trial with VPN service to be able to access it until you get home. It is a bit of a pain, but it will work.
If you are having an issue with this “Access Denied” issue on Southwest.com, let them know about it as well so that maybe they will get moving a little quicker on a fix.
Are you having this problem from a different country on Southwest.com?