One Thing You Can Do To Help Hotels You Really Like - Running with Miles
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One Thing You Can Do To Help Hotels You Really Like

hotel loyalty
Written by Charlie

If you stay at a hotel and have a fantastic experience, there is a way you can thank that hotel in a way that can be more valuable than a public review.

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For most of us that frequent hotels, we end up having a couple/few that we really enjoy and maybe even go back to again and again. It might be the hotel staff, the quality or size of the rooms, the tastiness of the food, or the abundance of the amenities that makes us feel like it has a special spot in our travel map. So, what can you do to help that hotel that you enjoy?

One Thing You Can Do To Help Hotels You Like

When it comes to reviews on the internet – for anything – it is always much easier to find reviews that are complaining or pointing out some problem with something than a review that is giving a straightforward, pleasant review. Why is that? For most of us, we stay, we enjoy, and we move on. But, if there is some problem with a property, then we feel like telling everyone about it and even trying to see if there is something we can get for our less-than-perfect experience. 🙂

How To Give Your Favorite Hotels a Boost

Yes, reviews help, especially on sites like TripAdvisor. People still go and search for reviews and many times those reviews help to make their decisions as to where they are going to stay. So, if you leave reviews, keep doing that.

Fill Out Those Surveys!

But, if you want to make sure that the property you enjoyed quite a bit gets a little bit extra recognition for their job, make sure you fill out the hotel review that is sent after your stay! Not all hotels send reviews but if you get one, make sure you fill it out.

I have been guilty of either not seeking them out (spam folder) or ignoring them but was recently told by a manager friend of mine at one of my favorite hotels that those reviews really do help the property quite a bit and they really appreciate you filling them out.

What Good Are the Reviews?

These reviews can help with the hotel’s ranking within the chains portfolio and can also help/be a reflection on the manager when it comes time for a relocation to a new post. If you are an elite hotel member, that also helps your survey to go a long way. It only takes a couple of minutes and it can be a great way to give back to a property and management that has done right by you and given you an exceptional experience.

My payment should be enough!” I am sure some are thinking that. 🙂 If you are paying the going rate than, yes, that is a good way to support the hotel. But if you are like the many of us that are using points/finding great deals on rates, that positive survey will likely do a lot more for the hotel than your cheap rate.

Do you fill out hotel surveys?

Editorial Note - Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

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About the author

Charlie

Charlie has been an avid traveler and runner for many years. He has run in marathons around the world for less than it would cost to travel to the next town - all as a result of collecting and using miles and points. Over the years, he has flown hundreds of thousands of miles and collected millions of miles and points.
Now he uses this experience and knowledge to help others through Running with Miles.

7 Comments

  • I do fill them out, basically all the time. With the hope of either getting them to correct their deficiencies or keep on doing what they are doing right.

  • Disappointing stay at Hyatt Place Nashville. Replied to Mgr’s generic “hope my staff was wonderful” check-out email and later filled out Hyatt survey. So far no response to either. I’ll give them a couple more days to respond, then compose a brief review on TripAdvisor. I hope to either send a wake-up call to hotel mgmt, or if they ignore my alarm, tell my readers what to expect if they select this hotel.

    Since I travel a lot, I feel an obligation to help people who might not be staying on points find the best place to stay.

    By the way, in Nashville, the new Kimpton (Aertson) is top notch. Near Vanderbilt and a $6 or less Uber to downtown.

  • I think we’re all guilty of following through when we have bad service and just going about our day when service meets or exceeds expectations.  But we need to remember to reward the hotels that treat you right and not take that awesome level of service for granted.

  • I submit online reviews after every hotel stay, happy to report most are positive. I would definitely fill out the surveys if I received one or they were readily visible. Thinking back I have only noticed 2 hotels that have survey cards at the front desk. What should one do if they initially submit a poor online review, management contacts them through the review, apologizes (sincere) and readily makes everything right. Should one remove the review or let it remain with an update.

    • Definitely let it remain with an update.
      If the initial review was composed with a genuinely respectful tone and the hotel staff/mgmt made the effort to “make it right”, that says a lot about their desire to improve and keep their guests coming back. Both should be reported so that readers can see both sides – the initial problem and hotel’s service recovery effort.

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