I wrote on Tuesday about a code that was offering 2 free weekend rental days from Avis. The terms of the coupon when entered into the coupon code field did not say anything about a certificate being required to receive that rate, which it normally would say if there was such a condition. However, Avis must have gotten so swamped that they went ahead and cancelled all of the reservations and said that you needed a coupon certificate for the reservation.
I can understand that they may have gotten inundated with reservations, many of which were for $0, but to cancel all reservations and then state that they stand ready to reinstate the reservation if you have a certificate is just bad business. I also understand that there would be even more mad people if they had informed people upon pickup that it would be cancelled if they couldn’t provide a valid certificate, however, this was all Avis’ fault for not stipulating the need for a certificate on the terms and conditions upon entry. Also, it would have been a nice gesture of some kind if they threw something the way of those who had reservations cancelled – something like $20 off next rental or something like that. Instead, they batch cancelled all of them and put it on the renter to call to get it reactivated if they had a paper certificate.
Does this mean I am done with Avis? Absolutely not! They are still my #1 choice for car rentals and the perks I receive (until April 1) as a President’s Club member have always been very nice. I just think that they could have handled this particular incident a little better. So, if you made a reservation with this code and did not receive a cancellation e-mail, I would still have another rental made as a backup in case you show up and find that your reservation was also cancelled. The good thing about car rentals is that you can make a reservation (and choose to pay at the counter) and not pay anything if you cancel, so make sure you have that backup.
Editorial Note - Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.
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