When it comes to airlines, we really experience them as the corporations they are – companies that are run by boards and executives with people at the front end through whom we have contact and learn about the company.
There are many, many times that airlines mess up and people do tend to take that out on the person in front of them at the airport – even though, most of the time, they have little to nothing to do with the mess-up. But, mistakes occur and we take our frustrations to the corporation itself and try to get something to fix the situation for our liking.
Thank You, Southwest!
But, there are times that we see the kindness, compassion, and even humanity from these corporations and that is something that can help to wash away many a bad experience we may have had with the airline in the past. I hear stories like this from time to time but this was one time that it happened close to home as the recipients were good friends of ours and I just wanted to show what Southwest had done to help make this family’s day a little bit better.
Our friends recently lost their young child to cancer. It had been quite a battle as she was just diagnosed with the tumor about a year ago before passing just recently. She was the middle of three children and it was certainly hard on the siblings, as well as the parents and other family.
Our friends had been in New York for a service for the little one and were returning home on Southwest. When they went to the counter, they were greeted by name and the staff said they knew who they were and had some things for them. They had prepared two new backpacks full of gifts for the two children, gave them lunch in the airport, took them into the cockpit of the airplane for pictures, and gave the family vouchers for free travel on Southwest again in the future.
I know that we all have issues with airlines and many have even had issues with Southwest. But as much as we can and do complain and vent about our frustrations when airlines do wrong, I think it deserves a moment to praise an airline for when they do something very right. Thank you, Southwest, for making what was a very sad day a little brighter by your kindness.