One of the best things that has happened for Hyatt fans and customers over the last year or so was the addition of hundreds of luxury hotel properties being bookable with Hyatt points. It allowed Hyatt to offer their customers a Hyatt-seal-of-approval property footprint in areas that had been sorely lacking before.
SLH Properties That Are No Longer Bookable with Hyatt
Update from Hyatt: Hyatt told me that some properties in the initial waves had IT errors in the award categories but these were quickly fixed. The only property that had purposely changed award categories was the Sailrock Resort that they had notified us of in advance. That is their policy, to provide notification of such changes, the same as it is with their own properties. Here is more from Hyatt “Additionally, a small number of SLH hotels have stopped participation in the alliance, including the six you list in your post, plus three others, including:
- Diamonds Star of the East
- Woodbridge on the Derwent
- Bo Phut Resort and Spa
For any existing member reservations at those hotels that have exited the program, we notified the members directly and honored the rate and dates for which they originally booked. We are committed to being transparent when it comes to sharing program updates such as Award Chart changes, for both Hyatt and SLH hotels, and will continue to be proactive in notifying members of future updates so they have advance notice to get the most out of their points.”
Update on the list and how I found them: In the early waves, Hyatt did not list award categories for the hotels. So, I went through each hotel as soon as the list went live to mark those properties. Since I had grabbed those levels right away, there may have been some IT or other issues that caused me to see a category listing that was never intended to be the actual listing. This should account for why there are category discrepancies. Due to this not being intentional and any changes happening immediately, I have amended the table below to only reflect the properties that have left the Hyatt booking platform.
The following properties departing from the Hyatt system could be for a number of reasons including the properties being purchased by another company (since these are independent hotels within the SLH family).
Link: More about SLH and Hyatt
| Hotel Name | City | Country | Old Award Category | Gone |
|---|---|---|---|---|
| Grand Hotel Majestic | Lake Maggiore | Italy | 6 | Gone |
| The Margi | Athens | Greece | 6 | Gone |
| Grand Metsovo Forest | Metsovo | Greece | 3 | Gone |
| Hotel Vilon | Rome | Italy | Gone | |
| The View Lugano | Lugano | Switzerland | Gone | |
| Lanson Place Bukit Ceylon | Kuala Lumpur | Malaysia | Gone | |
| Diamond Stars of the East | Zanzibar | Tanzania | 8 | Gone |
| Woodbridge on the Derwent | New Norfolk | Australia | 7 | Gone |
| Bo Phut Resort and Spa | Koh Samui | Thailand | 6 | Gone |
| Lanson Place Bukit Ceylon | Kuala Lumpur | Malaysia | Gone |
Featured image is the Bo Phut Resort and Spa
Man, I’m REALLY glad I booked 4 days at the Viceroy this May for 4 nights. I think it’s horrible that they didn’t give some notice but it might have been their partners that wanted the sudden change.
Did you book it as a Category 6? Because it appears it may have only been at that amount for a very short time. Hyatt informed me that there were some glitches in the first two waves with some property categories but they had been adjusted.
Wait… I booked The Viceroy in. Bail many months ago and it was already Category 7 or 30,000 points per night. When did you say this changed? It was already Category 7 a while ago.
I went back and checked my original posts for these properties and to check what categories they were at then. It appears that there were some glitches with showing the wrong categories when these came out which would explain it. I do not know when these were corrected, just what level I originally saw them at.
Lanson bukit ceylon. Has been gone for at least 6 months.
Thanks! I had missed that one (and Hyatt missed that one in a follow up e-mail to me also).
Will the hotels that left honor good faith points bookings made while they participated?
Yes, Hyatt confirmed to me that they contacted each member who had a booking when a property left to let them know it would be honored. It is the same process they observe if an actual Hyatt property leaves the portfolio.
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