Sears Skymiles – Update

I received about 26,000 miles from my little Sears shopping spree that I did on Thursday. On Saturday, I picked-up my two tablets that were available for local pickup and was waiting for my other 9 to ship. However, this morning I received a phone call from Sears Verification Department while I was on another line. 5 minutes later, I received an e-mail telling me that since Sears was unable to contact me, they were canceling an order but I was more than welcome to call back to place a new order. I called in and was told there nothing they could do to reinstate the order.

An hour later (after no more phone calls), I received two more e-mails notifying me of my other canceled orders. I had asked during my previous phone call if I could speak with someone to make sure that my other orders were not canceled. I was told I would have to wait for a call from the Verification Department.

I sent a complaint to Sears about how they handled this. I will update with whatever they say or how I might be able to extricate some of the miles out of this. I will say this – it will take something amazing to get me to ever shop from sears.com again. Their customer service on my large orders left a lot to be desired and really unhappy with them. If I were you, do not use sears.com as a way to earn miles. A new order placed to replace the canceled orders does not help as the shopping portal deal is no longer in place.

Live and learn…

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About the author


Charlie has been an avid traveler and runner for many years. He has run in marathons around the world for less than it would cost to travel to the next town - all as a result of collecting and using miles and points. Over the years, he has flown hundreds of thousands of miles and collected millions of miles and points.
Now he uses this experience and knowledge to help others through Running with Miles.