Hotels and airlines are forced to adjust certain policies in the face of the coronavirus spread around the world. While some are taking a very unfriendly customer approach (hey, United), others like Hyatt are really going the extra mile.
Hyatt Offering 10K Points for Cancellation of Non-Refundable Reservations
Hyatt has already made an industry leading decision to offer cancellation waivers and status holds for members in certain countries. Now, they are address those customers who had made non-refundable, advanced purchase reservations before these policies went into affect. Here is how this will work.
This is a special exception for all Advance Purchase Rate non-refundable
- Guests holding these fully prepaid reservations who have decided not to travel may opt to receive 10,000 World of Hyatt bonus points
compensation in lieu of their stay to use toward future travel at any of our 900+ hotels across 17 brands globally.
- For full details and to make arrangements, guests can call one of our Global Contact Centers or email us at worldofhyatt@
- Guests must contact us at least 48 hours before their stay to elect this (World of Hyatt Explorists and Globalists must contact us at least 24 hours before their stay dates to elect this).
- For interested non-members, colleagues will be able to quickly assist with enrolling the guest into World of Hyatt and creating a World of Hyatt account to deposit the points.
While you won’t get your money back, if you cannot take your trip, you will get 10,000 Hyatt points for that stay! This is very generous since if you cannot go, you would not get money back for these reservations anyway. At least this way, you are going to get 10,000 Hyatt points – worth around $170. I actually almost never book these advanced-purchase reservations since the difference is very small between them at the hotels I book. But, when I do, it is because I am paying so little with these rates that I don’t mind as much if I cannot make it. On reservations like that, you are actually “buying” Hyatt points at a really nice rate!
This is especially great for any of you that had signed up for marathons in Europe that have since been cancelled! You won’t get money back on non-refundable reservations but you will get some points for the next stay!
Nice move, Hyatt!