I wrote last week about how United was really messing up in regards to their treatment of customers, specifically with award reservations. In a time when reservations are getting canceled left and right, United had chosen to not waive redeposit fees on award tickets – even when the flight was canceled.
United Airlines is Waiving Redeposit Fees on Award Tickets
Normally it is a cost of $125 for general members to actually be able to use their miles again after cancelling a trip. But, that is when the customer cancels the trip. Even with United cancelling the flights, members were still being made to either reschedule the same itinerary for a different date or pay the $125. This was unacceptable, especially since it actually is the easiest thing to do – simply a click of the button. This was nothing more than a cash grab by United since they didn’t have to expend any expense at all but could get the $125.
To Cancel Your United Airlines Award Due to COVID-19
While there is a redeposit button online, some members are saying it is not working. So, you may need to call in to do this. I would not call unless your flight is in the next few days or that you need the miles for another booking. You could also try Twitter with them.
The waiving of the fee is something that is being done for many now – this is not a one-time, one-off occurrence. Dustin (Waller’s Wallet) said that, at first, they tried to get him to pay the fee and then said they would refund it in the form of a voucher. But, they eventually backed off. So, even though it is common now, be ready to push a bit if they don’t do it right away.
I understand airlines are in a big need for cash right now – and they are getting a bunch of it from the US taxpayers. But, customers need their money now as well and it is wrong for airlines to insist that they get to charge customers for something that is out of the customer’s hand or to hold the customer’s money when the customer has not done anything.
Thankfully, United finally made the right move here.