My Experience At a Small Luxury Hotel as a Hyatt Member

Written by Charlie

There are now 110 Small Luxury Hotels that are bookable through Hyatt. With some great benefits available to all Hyatt members, here is my experience at a Small Luxury Hotel as a Hyatt member.

There are now 110 Small Luxury Hotels that are available for bookings through and with Hyatt. This opens up a lot of places around the world that were previously empty of Hyatt properties.

My Experience At a Small Luxury Hotel as a Hyatt Member

There are several benefits that Hyatt members get when staying at Small Luxury Hotels and here is my experience as a Hyatt member at a Small Luxury Hotel.

Here are the listed benefits that Hyatt members (all Hyatt members, not just elite members) get when booking a Small Luxury Hotel through Hyatt (with either points/awards or cash):

  • Complimentary Wi-Fi
  • Daily Complimentary Continental Breakfast for two guests
  • Room Upgrade (one category at check-in if available)
  • Early check-in (noon, based upon availability at check-in)
  • Late check-out (2:00pm, based upon availability at check-in)

The complimentary Wi-Fi and late check-out are not huge deals but the room upgrade, continental breakfast, and even the early check-in are pretty nice benefits that are available to all Hyatt members.

If you stay at an actual Hyatt property, you only get the room upgrade and breakfast as a top-tier Globalist member. Not so with Small Luxury Hotels!

How Did this Small Luxury Hotel Do for a Hyatt Member?

I used a free night certificate (Category 1 – 4) to stay at the Excelsior hotel in Thessaloniki, Greece. While cash rates are not really high (around $200), I had the free night certificate to use so burned that (as a Category 3, it would have been 12,000 Hyatt points if I had used points).

Booking the Hotel

It was a seamless experience booking this hotel through the Hyatt app using my free night certificate. It was the same process as booking a regular Hyatt property. With hotels not being known very well for their IT, it was a nice surprise that it just worked.

Checking in to the Hotel

The Excelsior is a small boutique hotel so the “lobby” was quite small yet welcoming. When I walked in and gave my name, the representative thanked me for being a loyal Hyatt member and let me know what I could expect as a Hyatt member at the hotel.

When I entered the room, there was a small snack and drink prepared for me, along with a welcome note. This was very Hyatt move that is done for elite members so, well done.

Room Upgrade

I purposely didn’t ask about an upgrade because I wanted to see what wouldn happen. This was a very quiet (and cold time) time of year so I was pretty certain that even this small property would have rooms available. On the website that day, there were other rooms bookable but I was not given an upgrade.

I am not positive if this will be something that people will experience at Small Luxury Hotel properties around the world or not. My advice would be to ask upon check-in about a possible room upgrade, per the Hyatt benefits.

Late Checkout 

Without prompting, I was offered the late checkout time. It was nice to have that just mentioned instead of having to ask.


Small luxury hotel Hyatt member

The Exclesior Hotel – Courtesy of Hyatt

Note that the benefit covers 2 people and a continental breakfast. Not all properties will have continental breakfast offerings so I would imagine you should be able to expect to either order off the menu or to have a discount off a full breakfast (ask at check-in if it is not mentioned).

BTW, the breakfast was fantastic! 🙂


At the end of my (short) stay, staying at a Small Luxury Hotel through a Hyatt booking went just like a stay at a regular Hyatt property. I stayed here a month ago so it was shortly after the hotels became bookable. I was impressed that they seemed to have things together and to recognize Hyatt members, even at a property where I was likely the very first Hyatt member to stay there with the new partnership.

Hopefully, my next stay at a Small Luxury Hotel will be just as good (plus the upgrade 🙂).

Some of the links on Running with Miles are affiliate links that pay a commission if a purchase is made. Running with Miles is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to

About the author


Charlie has been an avid traveler and runner for many years. He has run in marathons around the world for less than it would cost to travel to the next town - all as a result of collecting and using miles and points. Over the years, he has flown hundreds of thousands of miles and collected millions of miles and points.
Now he uses this experience and knowledge to help others through Running with Miles.