So, I have been sitting on hold with Frontier now for over 90 minutes as I try to get them to refund me on a flight they cancelled. Yes, Frontier offers some very cheap tickets but these tickets could end up really costing you quite a bit! How is that?
Know What Frontier Tickets Can Really Cost You?
“What Makes Frontier Unique”
This is a phrase I have heard about 50 times now as I continue to sit through their recorded message about how great their airline is and how it is better than others because of their à la carte system. Sure, they have some cheap flights on many routes and they can be great if you don’t care about checking baggage or where you sit, etc. Basically, Ryanair but without the European flair.
Flight Cancellation = Possibly More Expensive Flights with Other Airlines
But, this cheapness can really cost you if you book in advance! I had booked a ticket for a family member a while back and, as airlines do, Frontier changed their schedule for fall flights. No big deal, right? Well, they just outright cancelled the flight my relative was to be on. We had booked this exact flight for two reasons – it was cheaper than the American Airlines alternative (by quite a bit) and worked out great for the schedule of the flight they would connect from.
This new flight option eliminated the non-stop option and instead routed them through Denver from Detroit – with a 14 hour layover in Denver! That’s right, what should have been a simple 4 hour trip has not turned into a 19 hour trip! Plus, this new option has him taking off before he even arrives in Detroit.
So, how could this Frontier ticket cost more? I will get a refund on the original flight but now a new flight has to be booked with American Airlines since they were the only other option. This is happening over 3 months after the original booking was made so it would not be unrealistic for that AA ticket to have gone up quite a bit.
Saved – This Time
Fortunately, the AA ticket has dropped to lower than the Frontier Airlines ticket was originally so I hurried up and grabbed that one. But, I checked some other dates for other flights we were going to book and the alternative flights on other airlines cost $200 – $300 more than the Frontier flight that had existed! That means booking a cheap Frontier Airline ticket could end up costing hundreds more since they wait so long to cancel flights and then you are stuck paying more for the original flight you were trying to avoid.
In the future, I will definitely avoid booking with Frontier for flights months in advance (or at all). Flights that are within a couple of weeks could definitely provide savings so that is a better thing. But, I will not suggest booking with their sales for months in advance if you need to fly on those dates. You have no guarantee it will still be a valid flight when you are supposed to fly.
One last thing – they have now wasted a fair amount of time as I wait on hold with their specific phone number for flight changes. Thanks a lot, Frontier. You not only wasted the original ticket, but you have wasted a lot of my time now months later.
Back to the Phone
Now, if you will excuse me, I am going to get back to my phone call and hearing how great Frontier is from their own mouth. Maybe there is some psychological thing where if you hear something 100 times you start to believe it? If that is so, I will probably be back later to write a post about how great they are because I have no doubt it will be that many times before I hear what a real Frontier agent sounds like.