When you cancel a ticket with Delta, if it is not a refundable fare, they refund you the amount of the ticket minus the cost of the change. For domestic tickets, it is $200 while international tickets start at $300. Not a pleasant thing to deal with, but better than losing all of the value of the ticket!
Well, that happened to me last year with a ticket. I had to cancel a ticket that began from a foreign airport and I had forgotten (in my haste), that foreign-originating flights do not qualify for Delta’s Risk-Free Cancellation policy. So, I had this unused ticket sitting in my account.
The time came for me to use the ticket for some travel. Because I was looking for a ticket originating in Europe, the pricing from Delta came out in Euros (it displays the price in the currency of the originating airport but offers a currency calculator at the end to see the current rate they are using). I found the flight I wanted and then went to my account to grab the certificate and start over.
Errant Currency Conversion (or lack thereof)
The errant currency conversion part came in the end when I went to the summary page. The price that was quoted to me was in euros, but so was the certificate. That might be expected, but the problem was that it was not converted to euros from dollars. In other words, the the number value of the amount stayed the same even though it should have been reduced to match the euro=usd conversion rate!
That meant that the value of the certificate would end up being worth about 35% more than if the itinerary I had searched for had been in dollars! Obviously this is a technical error of some sort but I am curious if others have had this experience. For once, Delta’s poor IT works in our favor!
Have you found this to be true in your case? I am curious if it works with other forms of payment as well, like gift certificates. What about other currencies?
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